Refund policy

We understand occasionally you may wish to return a product to us, however as our products are perishable and cannot be resold once returned, this will be done in exceptional circumstances.
 We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all of our customers.
This policy shall apply to all orders submitted through our website.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

Returns

If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 7 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original unopened packaging with any labels still attached.
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.

Returns procedure:

 To take advantage of your rights under this policy, you must contact us to let us know you have not been happy with the product and you wish to return it.
Products returned under this policy must be sent by Royal Mail Signed For.  You are responsible for paying any postage costs for returns under this policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shellbellsbakes@gmail.com.